FAQs & Support
+ Requirements
If running from a Mac or PC laptop, the latest operating software is recommended. There have been known issues with earlier versions of Windows not having the required codecs to run MP4 audio and video. You will find a safe download in the link below to install the necessary codecs.
Click the link below, download and install the file "K-Lite_Codec_Pack_1500_Full"
+ Issues with sound when using Microsoft Teams
In order to get your PowerPoint sound working correctly when using Microsoft Teams, you'll need to check a few boxes.
Head here, follow the instructions & you'll be up & running:
+ Linking & using the digital scoreboard
Each PowerPoint pack comes with in Excel sheet that is integrated with PowerPoint, providing a real-time team leader board that calculates scores for you & shows them up on screen.
When first opening your PowerPoint file, the Excel file will need to be linked. Follow this short tutorial to get the show on the road.
Linking the Excel file to PowerPoint.
If for some reason your're having trouble there, you can insert the Excel file manually. Here's a quick tutorial.
+ My ZIP/PowerPoint file won't open
Make sure you download your ZIP file to a desktop PC or laptop. Don't download to your phone or tablet.
Always extract the ZIP file before attempting to open content. Right-click on the ZIP file, select 'Extract All...', then click 'Extract'.
Make sure you are running the latest version of Microsoft Office/PowerPoint.
Due to the nature of the glorious internet, sometimes files can become corrupted during the download process. If this occurs, send Ben an email at info@trivialicious.com.au along with your order/pack number and he'll set up a Dropbox folder for you. :)
+ Do Trivialicious Supply Trivia Questions in Bulk?
Yes! Head to the store to purchase bulk trivia questions. Questions and answers are provided in Microsoft Excel format via immediate secure download. These packs are just raw questions & answers; they do not contain audio, visual or printable materials.
+ Do I need to own PowerPoint?
We highly recommended using the newest, full version of Microsoft Office 365 PowerPoint as Trivialicious big screen packs utilise specific features within the app. It's easily available via Microsoft on a $10 AUD per month subscription, which can be cancelled at anytime.
Go to Microsoft Office 365 Home Subscription Options
To open your PDFs, you'll need Adobe Acrobat Reader. It's free from the link below.
You don't need PowerPoint for the print-only packs. Just print out or read from your laptop/tablet.
+ I'm a subscriber, I haven't received my weekly reminder
Fresh content reminders are sent out every Monday morning at 9am. Be sure to check your spam folder and mark Trivialicious as "not spam". Your unique Dropbox folder link always stays the same too, so you can access it at anytime. Still having problems? Contact Ben via info@trivialicious.com.au and we'll sort it out pronto.
+ Tips on Presenting in PowerPoint
Presenting your trivia pack in PowerPoint is easy. Here's a great tutorial video that will run you through the basics.
+ How do I unzip my ZIP file to get to the goodies?
Download Instructions:
We recommend downloading your big screen pack to your PC/Mac/Laptop.
After purchasing, follow the instructions and download your ZIP file from the supplied link.
(Windows)
Locate the zipped folder that you want to unzip (extract) files or folders from.
Do one of the following:
- To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
- To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.
(MAC)
Double-click the zip file and the file or folder will be decompressed into the same folder the compressed file is in.
+ How does the 7 day money-back guarantee work?
We stand buy our products and reckon you'll love 'em. However, if you're not satisfied we'll return your payment in full within 7 days of purchase. Just head to the contact page and let us know.
+ Which formats does Trivialicious work on?
Trivialicious works on Windows, Mac and all Tablets.
For the smoothest possible experience, it's recommended to run the presentation from a laptop.
+ What else do I need to run the event?
You will need access to a big screen to use the Trivialicious Packs; This could be either in-house TVs or a Projector. You will also need an output for sound; HDMI cables support both video and sound for most Big Screen TVs. If using a projector, it's quite easy to run an audio cable from your laptop to an external sound system. A microphone is also recommended, otherwise you'll need to scream at your teams! ;)
+ Do I need experience in hosting?
No way! As long as you're confident talking in front of people, you'll have no worries at all. The Trivialicious Instructables manual will walk you through a few hints and tips in organising and hosting. Just follow the instructions on your PowerPoint show and you'll be home and hosed!
+ Is it possible to host a trivia night solo?
Absolutely! All the packs are designed with the solo host in mind; it's easier than you think!